23. November 2008 00:46

Next generation wishlists for Christmas

Writing letters to Santa has changed over the years... normally about this time of year I have to vet my Amazon wishlist and co-ordinate with my family via http://www.alliwantforchristmas.com/ to swap wishlists. The site works, but it's done nothing new in the four years I've been using it, at best it offers some possible sites you might find the item you are looking for. The advantage it offers over Amazon's service is that you aren't tied to one retailer and you can offer a link to the best place to buy an item.

There is a new site in town with appropriate Web 2.0 name too; Wishli.st is a site created for the UK market. It has some great unique features, but also some critical downfalls. It breaks the mold by allowing micro-payments towards gifts on your wishlist, so you can pick the things you really want and allow your friends and family to chip in until you have the funds to buy the item outright. The shortfall is that items have to be chosen fromand puchased at a limited list of retailers, meaning you can't find the cheapest on the market and you are restricted on the items you can actually choose.

The existing retail partnerships are predominantly with the websites like Firebox and I want one of those, sites that are aimed at people buying presents, the problem is the stuff they sell tends to be lowcost or at least fun and frivolous with a wide target audience, rather than the kind of items you want to add to a wishlist i.e. specific and specialist items that often relate to a hobby or an interest - where you need that expert existing knowledge to know which item is appropriate. I don't see the point in adding stuff from Firebox; pretty much all their stock is passable and fun, thats the point, but none of it is stuff I really want - it's the stuff i'd buy someone if they didn't have a wishlist.

The micro-payments concept is a good one, but for the idea to succeed they need remove the dependancy on retailers to allow it's use for niche markets. A Web 2.0 app that ignores the Long Tail needs to reconsider it's approach.


17. November 2008 16:36

Power of Recommendation

Recommendation has always played a significant role in purchasing decisions. This is why customer service is so important; because you knew if someone had an exceptionally good/bad experience that they would be in the pub that evening telling all their friends. So along comes the internet and suddenly that highly vocal individual can be shouting your praises/damnation to a much wider audience and much quicker. Even if the individual involved doesn’t contribute to a blog, the internet and technology means we are much more connected through means such as text message, instant messenger, Twitter, Facebook etc; meaning we have a much wider circle of influence.

Circle of Friends application on Facebook

It is much easier to maintain relationships with people over greater distances in time and space than ever before, as we aggregate our relationships and syndicate our own personal status. So now we can share with a much wider circle our opinions, as they relate to a product or service, or politics. Facebook is particularly interesting in this context because it is viral by design, pushing out your actions across your network and vice versa.

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About the author

Elsa Bartley has been taming the cutting edge of the internet since 1995.

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This is a personal blog. These opinions are my own, not those of my employer.